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Viktoriya R.
@viktoriya_rez
Multilingual Virtual Assistant and Customer Support EN,RU,UA
Vereinigte Staaten
Russisch, Ukrainisch
Über mich
Multilingual professional fluent in English, Russian, and Ukrainian, based in Florida, USA. With 20+ years of business experience including founding a Call Center (300+ employees), owning a Beauty Salon for 15 years, and managing a Hotel & Restaurant Complex.
I offer virtual assistance, customer support, email management, scheduling, data entry, CRM management, and translation services. Detail-oriented, highly organized, and committed to exceptional results. Let's work together!
Kompetenzen
Viktoriya R.
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Allgemeine Unterstützung
I will provide multilingual virtual assistant and customer support in en ru ua
Arbeitserfahrung
Operations Manager
Red Giant Entertainment • Vollzeit
Jan 2023 - Present • 3 yrs 4 mos
Managing daily operations, client communication, order fulfillment, supply ordering, inventory control, and process optimization. Handcraft production including unique Swarovski crystal inlay on metal books.
Quality Control Manager
SOLA FURNITURE
May 2021 - Jul 2021 • 2 mos
Daily quality control of sales managers, CRM data entry monitoring, analysis of client refusals, conducting training sessions and developing conversation scripts.
Call Center Director & Founder
VICTORY
Jan 2016 - Sep 2020 • 4 yrs 8 mos
Founded and scaled a remote call center from 1 to 300+ employees in 3 months. Managed contracts, team leadership, staff motivation, and business scaling.
