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Sophea B
@sofiebrav
Quality Assurance Analyst
Philippinen
Englisch, Tagalog
Über mich
Hi! I'm Sophie, I'm a Quality Assurance Analyst and Virtual Assistant with experience in quality monitoring, administrative support, data entry, documentation, email management, scheduling, and process improvement. I enjoy helping businesses stay organized, efficient, and focused by providing reliable, detail-oriented support.
Kompetenzen
Sophea B
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Allgemeine Unterstützung
I will monitor QA calls and provide quality feedback
Messaging & E-Mail-Versand
I will be your reliable virtual assistant for admin and data entry tasks
Portfolio
Arbeitserfahrung
Teleperformance
Vollzeit • 5 yrs 1 mo
Quality Assurance Specialist
Sep 2022 - Present • 4 yrs 2 mos
Responsible for monitoring and evaluating agent interactions to ensure compliance with quality standards. Provides feedback and coaching to improve performance and customer satisfaction metrics within the National Capital Region.
Quality Assurance Lead
Jan 2022 - Aug 2022 • 7 mos
Led the quality assurance team in the National Capital Region. Oversaw quality monitoring processes, managed performance reports, and implemented strategies to enhance service delivery and operational efficiency.
Interaction Analytics Supervisor
Aug 2021 - Dec 2021 • 4 mos
Supervised interaction analytics operations, focusing on call mapping and data-driven insights. Analyzed customer interactions to identify trends, pain points, and opportunities for process optimization.
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