Sophea B

@sofiebrav

Quality Assurance Analyst

Philippinen
Englisch, Tagalog
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Hi! I'm Sophie, I'm a Quality Assurance Analyst and Virtual Assistant with experience in quality monitoring, administrative support, data entry, documentation, email management, scheduling, and process improvement. I enjoy helping businesses stay organized, efficient, and focused by providing reliable, detail-oriented support.... Mehr lesen

Kompetenzen

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sofiebrav
Sophea B
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Messaging & E-Mail-Versand
I will be your reliable virtual assistant for admin and data entry tasks
Ab10 $ / ProjektWeitere Details
Dateneingabe
I will do accurate data entry and web research
Ab20 $ / ProjektWeitere Details

Portfolio

Arbeitserfahrung

Teleperformance

Teleperformance

Vollzeit • 4 yrs 9 mos

Quality Assurance Specialist

Sep 2022 - Present • 3 yrs 10 mos

Responsible for monitoring and evaluating agent interactions to ensure compliance with quality standards. Provides feedback and coaching to improve performance and customer satisfaction metrics within the National Capital Region.

Quality Assurance Lead

Jan 2022 - Aug 2022 • 7 mos

Led the quality assurance team in the National Capital Region. Oversaw quality monitoring processes, managed performance reports, and implemented strategies to enhance service delivery and operational efficiency.

Interaction Analytics Supervisor

Aug 2021 - Dec 2021 • 4 mos

Supervised interaction analytics operations, focusing on call mapping and data-driven insights. Analyzed customer interactions to identify trends, pain points, and opportunities for process optimization.