Ricardo Lemos

@rlemos_suporte

Customer Care and Bilingual Text Support Specialist

Brasilien
Portugiesisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
I offer stability, patience, and professional communication for your business. With solid experience in customer support, my focus is on delivering a respectful and efficient service via chat, email, and WhatsApp. As an empathetic support specialist and former business owner, I inherently understand the value of quick responses and well-organized routines. I work asynchronously strictly via text, allowing me to provide the analytical attention each task requires — bringing order and quality to your digital support.... Mehr lesen

Kompetenzen

r
rlemos_suporte
Ricardo Lemos
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Messaging & E-Mail-Versand
I will be your humanized customer service support or digital assistant
Ab10 $ / ProjektWeitere Details

Portfolio

Arbeitserfahrung

DNR_Teleserviços

Customer Support & Mediation Specialist

DNR Teleserviços • Vollzeit

Jan 2025 - May 2026 • 1 yr 4 mos

Area: Legal & Administrative Support Customer service management, digital support channels (chat, email, and WhatsApp Business), and mediation for amicable agreements. Proven experience in commercial and administrative backup, document analysis and organization, spreadsheet updates, system tracking, and data entry records.

WhatsApp

Independent Business Owner

WhatsApp • Vollzeit

Oct 2019 - Dec 2023 • 4 yrs 2 mos

Area: Food Industry Operations Managed commercial strategy and digital marketing via Instagram (@ricardolemoski), focusing on customer acquisition, retention, and post-sales service. Responsible for financial and purchasing planning, vendor quoting, cash flow management, product pricing, and inventory control. Coordinated artisanal production workflows, ensuring strict hygiene standards, quality preservation, delivery deadlines, route planning, and logistics execution.

Eventbrite

Event Operations & Support Specialist

Eventbrite • Vollzeit

Feb 2015 - Aug 2019 • 4 yrs 6 mos

Area: Cultural & Corporate EventsProvided high-quality customer service, registration, and audience orientation for mid-to-large-scale cultural events, ensuring an excellent visitor experience. Delivered logistics and backstage support, including direct assistance to artists and organizers, stage management, dressing room compliance checks, and occasional performances as a live musician.