p
paulacusba

Paula J.

@paulacusba

VA, Customer Support, Email and Chat Support

Kolumbien
Englisch, Portugiesisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Hi! I'm Paula, a Trilingual Virtual Assistant fluent in Spanish, English, and Portuguese. I help businesses stay organized, improve customer relationships, and increase productivity through customer support, appointment setting, administrative assistance, lead generation, and CRM management. Skilled in Google Workspace, Microsoft 365, Trello, Asana, Notion, and CRM platforms, I deliver reliable, detail-oriented support. My multilingual communication skills help businesses connect with clients and grow internationally.... Mehr lesen

Kompetenzen

p
paulacusba
Paula J.
offline • 
Durchschnittliche Antwortzeit: 28 Stunden

Meine Dienstleistungen

Allgemeine Unterstützung
I will be your trilingual administrative virtual assistant
Ab5 $ / ProjektWeitere Details
Customer Success
I will be your virtual customer service expert
Ab5 $ / ProjektWeitere Details

Arbeitserfahrung

Amazon

Customer service

Amazon • Vollzeit

Oct 2021 - Present • 5 yrs

Customer Support Specialist with over 6 years of experience delivering exceptional customer service in fast-paced environments. Currently supporting Ring customers through Amazon, handling inbound calls, billing inquiries, account assistance, technical troubleshooting, and issue resolution. Skilled at managing customer concerns with professionalism, empathy, and efficiency while maintaining high satisfaction standards. Strong communication, problem-solving, and multitasking abilities, with a proven track record of building positive customer relationships and providing seamless support experiences.