Kategorien durchsuchen
Entdecken
Fiverr Pro
Deutsch
$
USD
Francis A
@palmagolden
Knowledge Base Architect and Zendesk Expert
Großbritannien
Englisch
Über mich
I design and build integrated Help Centers that reduce support tickets and scale operations. Instead of basic text docs, I work inside your platform backend to launch functional troubleshooting hubs.
Expertise:
• Help Center Architecture (Zendesk Guide, Freshdesk)
• Technical Troubleshooting Guides (With visual workflows)
• UI/UX Micro-FAQs, Tooltips, & System Error Messaging
• Internal Corporate Wikis & Operational SOPs (Notion)
I bridge the gap between product and end-users so customers find answers instantly. Drop a message to discuss your software workflow.
Kompetenzen
Francis A
offline •
Meine Dienstleistungen
Technische Texte
I will write your faq, build zendesk knowledge base
Technische Texte
I will write knowledge base articles, faqs, and sops
Arbeitserfahrung
.png){kind=logo}
Customer Success Operations and Documentation Specialist
Fiverr • Freiberufler
May 2018 - Present • 8 yrs 2 mos
Architected and managed end-to-end Knowledge Base infrastructure for expanding SaaS and digital platforms. Structured interactive user navigation, tags, and category hierarchies directly inside Zendesk Guide and Freshdesk backends. Designed annotated technical workflows and step-by-step troubleshooting articles that directly reduced support ticket volume and streamlined customer self-service.
193 Bewertungen
| (182) | ||
| (7) | ||
| (1) | ||
| (1) | ||
| (2) |
Zusammensetzung der Bewertung
- Kommunikation
- An einen Freund weiterempfehlen
- Dienstleistung wie beschrieben
1–5 von 193 Bewertungen
Sortieren nach:
Am relevantesten
alyssawesthoek
Niederlande
Auftrag abgebrochen
Order was set to delivery on April 6th. Waited 5 extra days before asking for an update - that was now a week ago and I have gotten no response. Had to cancel unfortunately - tying up my funds in credits...
100 $-200 $
Preis
4 Wochen
Dauer
Hilfreich?
jdow357xx
Vereinigte Staaten
This seller did a very good job creating a FAQ for my App
50 $-100 $
Preis
8 Tagen
Dauer
Hilfreich?
tatevabramyan
Vereinigte Staaten
Good communication, fast delivery
Bis zu 50 $
Preis
4 Tagen
Dauer
Hilfreich?
thewebjoe
Wiederkehrender Kunde
Nigeria
Good job. Will probably use again.
Bis zu 50 $
Preis
5 Tagen
Dauer
Hilfreich?
thewebjoe
Wiederkehrender Kunde
Nigeria
Did a good job!
100 $-200 $
Preis
12 Tagen
Dauer
Antwort des Freelancers
Hilfreich?
