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misbah1043

Misbah

@misbah1043
5,0(1)

Grow Your Business with Expert To All Digital Marketing Services

Bangladesch
Englisch, Bengalisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
👉👉I'm Md. Misbah Uddin, a skilled Digital Marketer and Freelancer with over 6 years of experience expertise in Google Ads, Facebook Marketing (FB Ads Setup,A to Z Optimization), SEO, Social Media Management, Lead Generation, Email Marketing, and Virtual Assistance. 🌟🌟🌟I specialize in crafting tailored strategies that drive growth and success. ✅ Proven results ✅ Customized solutions ✅ Reliable support. 🚀🚀🚀🚀I'm passionate about helping businesses reach their full potential. Let's work together to elevate your brand and achieve your goals.... Mehr lesen

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misbah1043
Misbah
offline • 

Meine Dienstleistungen

Strategie für digitales Marketing
I will track expertly social media analytics for business growth
5,0(1)
Wettbewerbsanalyse
I will expertly SEO keyword research and competitor analysis for your business

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Arbeitserfahrung

Admin Officer-Support

Marketing • Teilzeit

Jan 2023 - Present3 yrs 4 mos

Support Officer | SR Dream IT From Feb02, 2023 to Till Date. Core Expertise Technical Troubleshooting & Diagnosis: Expert at identifying root causes for software glitches and service interruptions. I specialize in translating complex technical jargon into clear, actionable instructions for non-technical clients. Customer Relationship Management (CRM): Proficient in navigating CRM platforms to track user journeys, manage support tickets, and maintain a seamless communication loop between the client and the technical team. Process Optimization: Skilled in analyzing support workflows to identify bottlenecks, implementing automated responses for FAQs, and improving overall department efficiency. Strategic Communication: Highly developed interpersonal skills used to de-escalate high-pressure situations and maintain a positive brand image for SR Dream IT during service outages or technical difficulties. Key Achievements Elevated Service Standards: Successfully maintained a 98% positive feedback rating by providing empathetic, rapid, and accurate solutions to diverse client portfolios. Streamlined Resolution Cycles: Reduced the "Mean Time to Resolve" (MTTR) by 25% through the creation of a standardized internal troubleshooting manual, which is now used for training new hires. Proactive Problem Solving: Identified a recurring technical bug through meticulous data logging, leading to a permanent fix by the development team that reduced support tickets by 15% per month. Internal Knowledge Leadership: Spearheaded the development of a comprehensive "Client Self-Service Portal," empowering users to solve minor issues independently and freeing up the support team for high-level technical tasks.

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