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Miracle O
@miracooliam
Customer Support Specialist
Nigeria
Englisch
Über mich
I am a Customer Support and Operations professional with 6 years of experience across hospitality, fintech, and banking. I specialize in Airbnb and short-term rental management, guest experience, and virtual assistance. I have hands-on experience supporting 40+ properties using tools like Hostaway and Zendesk to ensure operational excellence.
Kompetenzen
Miracle O
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Allgemeine Unterstützung
I will be your airbnb and short term rental virtual assistant
Arbeitserfahrung
Guest Experience Manager
HOME • Vollzeit
Apr 2025 - Sep 2026 • 1 yr 5 mos
* Managed end-to-end guest communication and customer support for international guests across multiple short-term rental properties, from pre-arrival through post-stay. * Handled guest enquiries, booking-related requests and issues involving check-ins, smart-lock access, amenities, maintenance and building operations. * Coordinated with operations, maintenance and building management teams to escalate and resolve property and guest issues efficiently. * Supported short-term rental and Airbnb operations, maintaining smooth guest experiences across day-to-day property workflows. * Managed high-volume support requests across multiple communication channels using clear, empathetic and solution-focused communication. * Maintained detailed guest records, support logs and shift handovers to ensure consistent follow-up and operational continuity. * Identified recurring guest and property issues and flagged them to internal teams to support service improvement and guest satisfaction. * Contributed to escalation workflows and SOPs, helping route issues more efficiently and reduce delays in guest support.
