miguel l

Customer Support & CRM Assistant

Commercial Service • Freiberufler

Nov 2025 - Mar 2026 • 4 mos

Commercial an eCommerce brand, experienced delays in responding to customer inquiries and lacked a structured system for managing customer interactions. This led to customer dissatisfaction and missed follow-up opportunities. As a Customer Support Assistant, I managed email and chat support, ensuring timely and professional responses. I also organized customer interactions within the CRM system and helped develop response templates to speed up communication while maintaining quality. Results: • Improved response time and customer satisfaction • Organized customer data for better tracking and follow-ups • Streamlined communication with reusable response templates

Lead Generation & Data Entry Specialist

Nexar • Freiberufler

Mar 2025 - Jun 2025 • 3 mos

Nexar Marketing needed a reliable system for generating high-quality leads, but faced challenges with inconsistent data, unverified contacts, and time-consuming manual research. This slowed down their outreach campaigns and reduced conversion rates. I was responsible for building a structured lead generation process. I conducted targeted web research, verified contact details, and organized data into CRM systems. I also introduced a clean data entry method that reduced duplication and improved data accuracy. Results: • Generated 500+ verified and targeted leads • Improved data accuracy and reduced duplicate entries • Enabled more effective outreach campaigns with better conversion potential

Workflow & Automation Specialist

BrightOrder • Freiberufler

May 2024 - Jan 2025 • 8 mos

I help businesses optimize their daily operations through smart automation solutions. My role involves analyzing existing workflows, identifying repetitive or inefficient tasks, and designing automated systems that save time and improve productivity. I work with platforms such as Zapier, Make (Integromat), Airtable, Notion, and various CRM systems to build integrations that connect tools, synchronize data, and automate processes such as lead generation, client onboarding, email sequences, reporting, and internal communication. I take a strategic approach to automation — understanding the business goals first, then designing scalable systems that grow with the company. My work has helped clients reduce manual workload, eliminate human error, and operate more efficiently. I focus on building automation that is not only functional but also sustainable and easy to manage long-term.