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Kyrris Jean M.
@kyrrisjean
Your Virtual Assistant, Appointment Setter and Customer Support
Philippinen
Englisch
Über mich
Versatile professional with over 4+ years of experience in Sales, Technical Support, and eCommerce Virtual Assistance. Experienced in handling customer inquiries, technical troubleshooting, order management, product uploads, and administrative tasks. Reliable, tech-savvy, and detail-oriented, with a strong commitment to delivering excellent customer experiences and supporting business growth.
Kompetenzen
Kyrris Jean M.
offline •
Durchschnittliche Antwortzeit: 4 Stunden
Meine Dienstleistungen
Kundensupport
I will provide professional customer service virtual assistance
Kundensupport
I will provide professional ecommerce customer support
Arbeitserfahrung
Sales Representative and Appointment Setter
Business • Vollzeit
Aug 2024 - Jul 2026 • 1 yr 11 mos
Conducted outbound calls to generate and qualify leads for multiple campaigns. Schedule appointments for home improvement consultants and ISO certificates, ensuring a consistent pipeline of qualified prospects. Educated potential clients on health insurance options and assisted in identifying suitable plans. Engaged with customers seeking credit repair services, gathering information and scheduling consultations. Maintained accurate customer records and updated CRM systems with call notes and appointment details. Follow up with leads through phone, email, and SMS to confirm appointments and improve conversion rates. Consistently met daily and weekly KPIs, including call volume, lead qualification, and appointment-setting targets.
General Virtual Assistant - E-commerce
Self Employed • Vollzeit
Jan 2021 - Dec 2024 • 3 yrs 11 mos
Provided customer support to Amazon customers by resolving inquiries and processing orders. Managed Amazon Seller Central accounts, including inventory updates and account maintenance. Created and optimized product listings to improve visibility and sales performance. Performed bulk product uploads using flat file templates while ensuring data accuracy. Prepared reports and analyzed sales and inventory data to support business decisions. Coordinated with Amazon Seller Support to resolve account, listing, and order-related issues. Conducted product sourcing and supplier research to identify profitable products. ';...
Technical Support Representative
Business • Vollzeit
Mar 2016 - Aug 2018 • 2 yrs 5 mos
Provided inbound technical support for internet service provider customers. Verify customer identities and authorized account access following company procedures. Diagnosed and resolved internet connectivity, modem, and network-related issues. Guided customers through troubleshooting steps to restore services efficiently. Schedule technician dispatches for issues requiring on-site support. Documented customer interactions and resolutions while maintaining high service quality and customer satisfaction.
