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Keerti A
@keerti_va
Virtual Assistant Customer support
Indien
Englisch, Hindi
Über mich
Hi, I’m Keerti, a customer support specialist with 8+ years of experience working with American Express. I have strong expertise in handling customer queries, resolving issues, and providing high-quality support through email and chat.
I help businesses improve customer satisfaction by delivering quick, accurate, and professional responses. I am experienced in managing high-volume interactions, handling escalations, and maintaining SLA and quality standards.
If you are looking for a dedicated and experienced support professional, I would be happy to assist you.
Kompetenzen
Keerti A
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Messaging & E-Mail-Versand
I will your customer support and virtual assistant
Kundensupport
I will be your email handling specialist
Arbeitserfahrung
American Express
Vollzeit • 15 yrs 8 mos
Customer Care Executive
Dec 2018 - Present • 7 yrs 5 mos
Resolve an average of 300+ customer inquiries per week while consistently meeting performance benchmarks for speed, accuracy, and volume. Handle upset customers, escalations, conflicts, and challenging situations while delivering outstanding service. Delivered OJT batches with minimum escalation and maximum retention.
Chat
Dec 2017 - Mar 2026 • 8 yrs 3 mos
Maintained high Csat scores and insured Sla compliance
