j
julious_diaz

Julio D

@julious_diaz

Virtual Assistant

Nicaragua
Spanisch, Englisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Dependable bilingual professional (English/Spanish) with 4+ years of experience in virtual assistance, back-office operations, and customer support. Proven track record managing high-volume tasks — scheduling, email management, data entry, account verifications, and escalated case resolution — across remote and on-site environments. Known for clear communication, calm problem-solving, and consistently delivering results in fast-paced, client-facing settings.... Mehr lesen

Kompetenzen

j
julious_diaz
Julio D
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Allgemeine Unterstützung
I will be your long term virtual assistant for business support
Ab10 $ / ProjektWeitere Details

Arbeitserfahrung

Ibex_

Back-Office Advisor & Tech Support

Ibex • Vollzeit

Aug 2021 - Aug 2025 • 4 yrs

Delivered back-office and technical support for major U.S. clients including Lyft and Nintendo of America, managing account verifications, data entry, and escalated case resolution. Maintained quality metrics by ensuring accurate, timely handling of complex support requests in a high-volume call center environment. Collaborated cross-functionally to uphold brand standards and drive customer satisfaction goals across multiple client accounts.