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Javeria R
@jiya_ecomcare
Shopify Customer Service and Support Specialist
Pakistan
Englisch
Über mich
I help Shopify store owners deliver fast, professional, and reliable customer support that improves customer satisfaction and builds long-term trust. I specialize in email support, live chat assistance, order management, refunds, tracking updates, and handling customer inquiries with a friendly and solution-focused approach.
My goal is to help E-commerce businesses save time, reduce workload, and provide a smooth experience for their customers.
I’m here to support your store and your customers with care and efficiency.
Kompetenzen
Javeria R
offline •
Meine Dienstleistungen
Kundensupport
I will provide shopify customer support via email and live chat
Messaging & E-Mail-Versand
I will manage shopify orders, tracking, refunds and chargebacks
Arbeitserfahrung
E-commerce Virtual Assistant
Confidential E-commerce Clients • Freiberufler
Dec 2024 - Jan 2026 • 1 yr 1 mo
Assisted e-commerce store owners with daily operations and customer support to ensure smooth store performance and a positive customer experience. Key Responsibilities: • Provided professional email and live chat support • Handled customer inquiries and product-related questions • Managed order processing, tracking updates, refunds, and exchanges • Supported basic Shopify store management tasks • Maintained clear and professional communication with customers • Helped improve response time and overall customer satisfaction Focused on delivering fast, reliable, and solution-oriented support to build customer trust and enhance the shopping experience.
Shopify Customer Support Specialist
Independent Shopify Stores • Freiberufler
Apr 2024 - Aug 2025 • 1 yr 4 mos
Provided professional customer support for Shopify stores, ensuring smooth communication and a positive customer experience. Key Responsibilities: • Delivered email and live chat support to customers • Assisted with order tracking, refunds, and exchanges • Responded to product inquiries and resolved customer complaints • Managed helpdesk systems and support tickets efficiently • Maintained clear, professional, and brand-aligned communication • Ensured fast response times to improve customer satisfaction Focused on providing reliable, solution-oriented support to help Shopify stores maintain strong customer relationships and overall store performance.
