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$
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Youshaa K.
@connected_line
CEO and Customer Support Specialist, BPO and Call Center Expert
Pakistan
Englisch, Urdu, Hindi
Über mich
Need reliable Customer Service & Customer Support for your business? I provide professional call, chat & email support to improve customer satisfaction and retention.
With 5+ years of experience and 50+ trained agents, we handle inbound calls, customer inquiries, complaint resolution, order & account assistance, follow-ups and troubleshooting.
CRM: Zendesk, HubSpot, Freshdesk, Salesforce & Zoho.
Industries: Telecom, Energy, Healthcare, Travel & Hospitality, Legal & Property Management.
24/7 Support | Scalable Solutions | Professional Agents
Kompetenzen
Youshaa K.
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Kundensupport
I will provide customer service customer support and chat support
Programmierung & Technik
I will automate your workflow with zapier and make
Portfolio
Arbeitserfahrung
Chief Executive
Connected Lines • Selbstständig
Apr 2021 - Present • 5 yrs 4 mos
As CEO & Founder of Connected Lines, I lead a growing BPO and IT services company focused on delivering professional customer service, customer support, call center, and digital solutions. My experience includes managing 50+ agents, developing client-focused support operations, building scalable workflows, overseeing CRM-based processes, and maintaining service quality across multiple industries. I have hands-on expertise in customer relationship management, inbound and outbound call operations, live chat and email support, team management, quality assurance, client communication, business development, and operational strategy. My role combines leadership with practical involvement in day-to-day service delivery, allowing me to understand both business requirements and customer expectations. Through Connected Lines, I have developed experience serving clients across Telecom, Energy, Healthcare, Travel & Hospitality, Legal, and Property Management sectors, with a strong focus on reliability, customer satisfaction, retention, and scalable support solutions.
7 Bewertungen
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Zusammensetzung der Bewertung
- Kommunikation
- Qualität der Lieferung
- Preis-Leistungs-Verhältnis der Lieferung
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taowhim33
Vereinigte Staaten
Excellent service from start to finish. The team handled our inbound calls professionally and maintained a high level of responsiveness throughout the project. Communication was clear, the work was delivered as expected, and the overall experience was smooth. I would definitely recommend this seller for reliable inbound customer support.
Antwort des Freelancers
Hilfreich?
elcservices
Vereinigte Staaten
Laufende Zusammenarbeit
Great experience working with him. Very professional, cooperative, and easy to communicate with. He clearly understood the requirements and made the whole process smooth and hassle-free. The chat support work was handled very well, and I really appreciate the dedication and professionalism. Would definitely...
Antwort des Freelancers
Hilfreich?
elcservices
Vereinigte Staaten
Laufende Zusammenarbeit
Great experience. The calls were handled professionally, communication was smooth, and everything was delivered as promised. Will definitely work with them again.
Hilfreich?
e_trendz1
Vereinigte Staaten
Amazing working with him. He is too professional, too humble in his work and he also has a very hardworking team. Will work with him again soon. Highly Recommended to all.
Antwort des Freelancers
Hilfreich?
jerrylroy
Vereinigte Staaten
Excellent chat support service! Great communication and delivered as he promised. Highly recommended For Customer Support Services
Hilfreich?
