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boutique_serv

Marija V

@boutique_serv

Guest Communication and Booking Manager for Airbnb, Booking and Travel Platforms

Deutschland
Englisch, Deutsch, Serbisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
With 4+ years of experience in high-end hospitality in Germany, I bring a refined, detail-focused approach to guest communication. I manage bookings, guest relations, and daily operations across Airbnb, Booking, and similar platforms. My focus is not just on answering messages, but on creating a seamless guest experience that leads to better reviews, happier guests, and more bookings.... Mehr lesen

Kompetenzen

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boutique_serv
Marija V
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Messaging & E-Mail-Versand
I will manage airbnb guest communication and improve guest experience
Ab20 $ / ProjektWeitere Details

Arbeitserfahrung

Hotels_Etc.

Guest Expirience Specialist and Booking Manager

Hotels Etc. • Vollzeit

Apr 2022 - Present • 4 yrs 1 mo

I have 4 years of experience working in a high-end hospitality environment in Germany, where I supported both international and German guests and learned what truly defines exceptional service. I specialize in guest communication and in recognizing the small, meaningful details that make a significant difference in the overall experience. My approach is calm, warm and attentive. I don’t focus only on replying to messages, but on creating a feeling where each guest feels seen, understood and genuinely taken care of. I handle reservations, special requests and problem-solving in a professional and discreet way, even in more demanding situations. Working closely with German guests has strengthened my reliability, precision and understanding of premium service standards. I bring the same level of care, organization and attention to detail into online guest communication and booking management, with the goal of creating a smooth, seamless and elevated guest experience.