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Anastasia Ali
@anastasiaalisia
Customer Support Specialist and Virtual Assistant
Pakistan
Englisch
Über mich
Customer service specialist with 6+ years across e-commerce, insurance, consulting, and hospitality. I handle high-volume support via email, live chat, and phone, manage escalations, build SOPs, and onboard teams. I've independently managed Airbnb listings to 5-star standards and hold certifications in Google Digital Marketing, Meta Digital Marketing, Google Project Management, and Intuit Bookkeeping. Responsive, detail-oriented, and self-managed.
Kompetenzen
Anastasia Ali
offline •
Meine Dienstleistungen
E-Commerce-Shop-Management
I will provide professional ecommerce customer support
Portfolio
Arbeitserfahrung
Technical support specialist
Motive • Vollzeit
Oct 2025 - Present • 9 mos
In this project, I provided customer support for Motive, assisting customers through email, chat, and CRM tools to ensure a seamless support experience. My responsibilities included troubleshooting product and account-related issues, resolving billing inquiries, managing escalations, and coordinating with internal teams to deliver timely solutions. The client's goal was to provide fast, accurate, and customer-centric support while maintaining high satisfaction levels. One of the biggest challenges was handling complex technical issues and high ticket volumes without compromising response quality. I prioritized cases effectively, communicated proactively with customers, and collaborated across departments to resolve issues efficiently. My focus on empathy, clear communication, and problem-solving helped improve the customer experience while supporting the company's service standards.
