Aminul Islam

Customer Care Executive

Basso.Co

Oct 2022 - Feb 2026 • 3 yrs 4 mos

Managed customer inquiries across email and chat platforms, delivering timely, professional responses to ensure high customer satisfaction and retention. Oversaw end-to-end dropshipping store operations, including order processing, fulfillment coordination, inventory monitoring, and real-time tracking updates for customers. Proactively addressed and resolved customer complaints by identifying root causes, implementing solutions, and following up to ensure satisfaction, resulting in improved customer retention and positive feedback. Served as primary liaison between suppliers and logistics teams, coordinating shipment schedules, resolving delivery issues, and streamlining communication to minimize delays and errors.