a
ameriano

Hossam Amer

@ameriano

Turn Guest Reviews into 5 Star Experiences,Hotel and Restaurant Response Expert

Ägypten
Arabisch, Englisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Front Office Duty Manager with 7+ years of experience in international hotels in Dubai. I specialize in responding to hotel and restaurant reviews with professional, empathetic, and brand-aligned messages. I handle both positive feedback and complaints in a way that builds trust and protects your reputation. I’ve worked with platforms like Booking.com, Tripadvisor and all other extranet platforms . Let’s turn every review into a positive guest experience.... Mehr lesen

Kompetenzen

a
ameriano
Hossam Amer
offline • 

Meine Dienstleistungen

Datenbereinigung
I will do professional data entry, excel reports, and virtual assistant tasks
Ab15 $ / ProjektWeitere Details
Text & Übersetzung
I will write professional hotel and restaurant review replies in english and arabic
Ab5 $ / ProjektWeitere Details

Arbeitserfahrung

Accor

front office supervisor

Accor • Vollzeit

Dec 2025 - Present • 9 mos

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Emaar

front office duty manager

Emaar • Vollzeit

Dec 2021 - Dec 2025 • 4 yrs

• Developed and implemented daily operational reports from scratch • Reduced manual entry time by 30% • Managed and analyzed KPIs from Booking.com, Expedia, Agoda & Google Reviews • Extracted data from Opera system for management reports • Trained and supervised team of 10+ members on reporting and workflows