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Ahmed Iqbal
@ahmed_iqbaal
Full Time Shopify Customer Support Reliable and Empathetic Service
Pakistan
Englisch, Urdu
Über mich
I am Ahmed, a full-time customer support agent dedicated to providing reliable and empathetic service. With strong experience in email, live chat, social media, and phone support, I specialize in handling refunds, returns, disputes, and tracking issues with professionalism and care. I have a solid background in Shopify, Amazon, and e-commerce operations, ensuring smooth communication and customer satisfaction. My focus is on building trust, improving retention, and helping businesses deliver outstanding customer experiences.
Kompetenzen
Ahmed Iqbal
offline •
Meine Dienstleistungen
Messaging & E-Mail-Versand
I will be your shopify customer support virtual assistant
Kundensupport
I will provide shopify, woocommerce, etsy and ecommerce customer support service
Portfolio
Arbeitserfahrung
Customer Support Manager
Pishuw • Freiberufler
Apr 2025 - Present • 1 yr 1 mo
Managing end-to-end customer support for a fast-growing eCommerce brand, including email, chat, and phone inquiries. Responsible for resolving order issues, handling refunds, replacements, and disputes, while ensuring a high level of customer satisfaction. Actively support sales by guiding customers toward the right products and promoting services where appropriate. Coordinate with suppliers and logistics partners to ensure smooth operations. Implement strategies to improve support efficiency and maintain brand reputation. Key Achievements: Successfully handled over 500+ customer inquiries per month with a 98% satisfaction rate. Reduced refund disputes by implementing proactive communication and tracking systems. Streamlined return and replacement processes, improving response time by 30%. Supported upselling and cross-selling strategies to increase revenue through customer interactions.
