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Zunaira Chaman
@zunaira_gh
Customer Support Expert
Pakistan
Englisch
Über mich
Hi, I’m Zunaira Chaman, a Customer Support Expert with 3+ years of experience providing high-quality email and live chat support. I help businesses manage customer inquiries, order tracking, refunds, and issue resolution with professionalism and care. I have experience with eCommerce and digital services and tools like Zendesk, Tawk.to, Tidio, and CRM systems. I focus on clear communication, fast response times, and customer satisfaction to help brands build trust and long-term relationships.
Kompetenzen
Zunaira Chaman
offline •
Durchschnittliche Antwortzeit: 7 Stunden
Meine Dienstleistungen
Kundensupport
I will provide professional shopify email customer support
Kundensupport
I will provide professional customer support and live chat support
Arbeitserfahrung
Customer Support Representative
Zoha Store • Freiberufler
Sep 2024 - Sep 2025 • 1 yr
Provided end-to-end customer support services for eCommerce and digital businesses through email, live chat, and ticketing systems. Assisted customers with order inquiries, order tracking, refunds, cancellations, and general support questions while maintaining a polite, professional, and solution-focused approach. Handled customer complaints efficiently, de-escalated issues, and ensured positive outcomes that supported customer satisfaction and retention. Regularly followed up on open tickets to ensure timely resolution and clear communication. Worked with CRM and customer support tools including Zendesk, Tawk.to, and Tidio to manage daily workloads, prioritize urgent cases, and maintain accurate support records. Collaborated with internal teams when escalation was required and ensured all customer interactions followed brand guidelines and service standards. Focused on delivering fast response times, clear explanations, and a consistent customer experience. Adapted quickly to different business needs, products, and workflows while maintaining confidentiality and professionalism. Contributed to building trust with customers and supporting long-term business growth through reliable and high-quality customer support.
