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Customer Service, Ecommerce Customer Support, Shopify Chargebacks
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Customer Support Specialist
Self-Employed / Freelancer • Freiberufler
Jan 2025 - Jan 2026 • 1 yr
Provided email and live chat support for Shopify and eCommerce stores. Managed orders, refunds, returns, and customer inquiries. Handled PayPal and Stripe disputes with a high success rate. Maintained high customer satisfaction through timely and professional support. Worked with tools including Shopify, Zendesk, Gorgias, Freshdesk, Help Scout, and Re:amaze.