
Zeinab hassan
Data entry excel English
Kompetenzen

Meine Dienstleistungen

Arbeitserfahrung
support specialist
Delivery Hero • Vollzeit
Sep 2024 - Present • 2 yrs 1 mo
Working in Operations and Customer Support, with experience across multiple finance-related processes. • Started in the first batch handling enquiries related to riders and operational cases. • Promoted to Dispatch Support, handling dispatch-related enquiries and finance matters related to riders. • Currently handling refund and finance-related cases for customers. • Reviewing case details and transaction information to validate refunds and ensure accurate processing. • Following established procedures and handling customer financial enquiries with attention to accuracy and detail.
customer service
Teleperformance • Vollzeit
Oct 2023 - Sep 2024 • 11 mos
Worked in customer service through voice and chat channels, with additional responsibilities related to reporting and data handling. • Handled customer inquiries through voice and chat support. • Worked with reports and performance data. • Organized and reviewed data to ensure accuracy. • Followed quality standards and operational procedures. • Used Excel and other internal tools to manage and track information. • Maintained attention to detail while handling daily tasks and reports.