Kategorien durchsuchen
Entdecken
Fiverr Pro
Deutsch
$
USD
ZAKARIA LAFHEL
@zakarialafhel
I will provide remote IT support and helpdesk assistance
Marokko
Englisch, Französisch
Über mich
I provide beginner-friendly IT Support and Helpdesk services, including Windows troubleshooting, software installation, email setup, printer support, and basic remote assistance. I am serious, patient, and focused on helping clients solve their technical problems.
Kompetenzen
ZAKARIA LAFHEL
offline •
Meine Dienstleistungen
Technischer Support
I will provide remote IT support and helpdesk assistance
Arbeitserfahrung
Help Desk Analyst
Rogers Healy and Associates • Vollzeit
Nov 2023 - May 2026 • 2 yrs 6 mos
Provided technical support to users by troubleshooting hardware, software, network, and account-related issues. Assisted customers through phone, email, and ticketing systems. Resolved Windows, internet, email, and basic connectivity problems while ensuring clear communication and customer satisfaction. Responsibilities: Responded to IT support requests and help desk tickets Troubleshot Windows, software, email, and network issues Assisted users with account access and password reset problems Documented issues and solutions in the ticketing system Escalated complex problems to higher-level technical teams Provided professional and friendly customer support
