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Fiverr Pro
Deutsch
$
USD
Zain Khan
@zainkhan780
Pakistan
Englisch, Urdu, Punjabi
Über mich
I am a dedicated and reliable Customer Support and Operations professional with 10+ years of experience in customer service, team leadership, moderation, data management, and process improvement.
I can help businesses with customer support, chat and email handling, virtual assistance, data entry, customer follow-ups, and daily operational tasks.
I am committed to providing professional communication, quick responses, accurate work, and excellent customer service.
My goal is to build long-term relationships with clients by delivering reliable, high-quality work on time.
Kompetenzen
Zain Khan
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Programmierung & Technik
I will make your english documents in to urdu translation
Kopieren und Einfügen
I will do data entry and copy pasting
Portfolio
Arbeitserfahrung
Customer Support and Automation Lead
Automotive News • Vollzeit
Mar 2012 - Apr 2026 • 14 yrs 1 mo
Professional History I have over **10 years of experience** in Customer Support, Team Leadership, Operations, Content Moderation, and Process Improvement. I have managed customer support operations, supervised teams, monitored KPIs, handled escalations, conducted quality reviews, and improved operational workflows. Key Achievements * Successfully led and managed customer support and moderation teams across multiple shifts. * Improved a non-relevant image detection process, achieving approximately **96% accuracy** and helping reduce a backlog of **2,000+ tickets**. * Monitored team performance, quality standards, attendance, productivity, and daily operational KPIs. * Handled complex customer complaints and escalations to ensure timely resolution. * Contributed to process improvements and automation initiatives to reduce manual workload and improve efficiency. * Managed large volumes of customer requests, verification cases, and moderation tasks while maintaining quality standards. * Used reporting and data analysis to identify performance gaps and improve team productivity. Professional Insights My experience has taught me that successful customer service depends on **quick communication, strong team management, data-driven decisions, and continuous process improvement**. I focus on identifying problems early, improving workflows, coaching teams, and creating a better experience for both customers and businesses.
