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Juliet E
@yunikaone
Virtual Assistant, Data Entry Specialist , Admin and IT Support
Deutschland
Englisch
Über mich
I'm an organized and detail oriented professional with a background in customer service, administrative coordination, and IT operations support. I have experience managing communications, scheduling, and reporting, and I'm comfortable using tools like Excel, Power BI, and SQL to keep things running smoothly, even in fully remote environments.
Kompetenzen
Juliet E
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Datenbereinigung
I will clean and organize your data using excel and sql
Allgemeine Unterstützung
I will be your virtual assistant for admin support and web research
Portfolio
Arbeitserfahrung
Business Administration & Digital Support
YunikaOne UG • Vollzeit
Mar 2026 - Present • 5 mos
Handling day-to-day business administration, client communication, enquiries, and follow-ups across ongoing projects. I research prospective clients and new business opportunities, and keep client and prospect records clean and well organized. I enter, organize, validate, and clean business and client data using Excel and basic SQL, which helps keep reporting accurate. I also prepare proposals, business documents, and client-facing materials, and build and maintain business/client websites, including content updates and light technical support.
IT Support Specialist
Maxon • Vollzeit
Oct 2023 - Mar 2026 • 2 yrs 5 mos
Coordinated schedules, requests, and communications supporting 300+ employees, managing incoming queries through structured ticketing workflows. I prepared reports and Power BI dashboards using Excel and structured data to support operational tracking and management reporting. I organized and maintained documentation and knowledge-base articles in Zendesk and Confluence, keeping records accurate and up to date. I also communicated daily with staff and cross-functional teams to resolve requests, coordinate equipment/device assignments, and support employee onboarding.
IT Support Helpdesk
Mynaric • Vollzeit
Apr 2022 - Oct 2023 • 1 yr 6 mos
Served as first point of contact for incoming requests, managing communication and follow-up through to resolution. I logged, classified, and tracked all requests within a ticketing/service-management system, keeping records accurate and complete. I coordinated with internal teams on process planning and documentation, including procurement and licensing records, and maintained accurate documentation to support consistent day-to-day operations.
