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Lorena L

@yuecam

Bilingual Customer Support Specialist Graphic Designer Email Chat Support

Kolumbien
Englisch, Spanisch, Portugiesisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Multilingual Customer Support Specialist with 14+ years experience in email & chat support for international clients. Skilled in case investigation, resolving billing issues, documentation, and following internal policies. Fluent in English and Spanish. Conversational Portuguese. Email & chat only – no phone calls. Currently expanding into graphic design: YouTube thumbnails, infographics, and social media visuals using Canva and digital illustration. Reliable professional available Monday–Friday (GMT-5, Colombia). ... Mehr lesen

Kompetenzen

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yuecam
Lorena L
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Customer Success
I will be your multilingual email and chat support specialist
Ab15 $ / ProjektWeitere Details

Portfolio

Arbeitserfahrung

USANA

Bilingual Customer Support & Case Resolution Specialist

USANA • Vollzeit

Nov 2024 - Mar 2026 • 1 yr 4 mos

● Investigated customer account cases and resolved billing discrepancies ● Reviewed service requests and applied internal procedures to resolve issues efficiently ● Maintained detailed case documentation in internal service platforms ● Communicated clearly with customers in English and Spanish to ensure issue resolution