Yeferson B

@yeferson_bustos

Bilingual Customer Support Virtual Assistant Specialist

Kolumbien
Spanisch, Englisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
I am a Bilingual Customer Support and Virtual Assistance Specialist with over two years of experience in technical support, customer retention, and sales. I have a proven track record of managing Salesforce CRM and resolving complex billing issues for international campaigns like T-Mobile, consistently maintaining high CSAT scores above 90%.... Mehr lesen

Kompetenzen

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yeferson_bustos
Yeferson B
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Kundensupport
I will bilingual customer and billing support specialist
Ab10 $ / ProjektWeitere Details
Planung & Einrichtung
I will be your appointment setter
Ab10 $ / ProjektWeitere Details

Portfolio

Arbeitserfahrung

ContactPoint_360

Customer Support (Energy advisor)

ContactPoint 360 • Vollzeit

Dec 2023 - Jun 2026 • 2 yrs 6 mos

Customer Support & Advanced Support Representative with extensive experience resolving billing inquiries via phone, chat, and email. Specialized in explaining and breaking down energy bills to ensure customer understanding and satisfaction. Demonstrated strong problem-solving skills and fast progression from entry-level support to advanced tier support.