Yasik A

@yasik_ansari

Customer Support and Sales Support Specialist

Indien
Englisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Hi, I'm Yasik, a Customer Support & Sales Support Specialist with 2 years of experience supporting US e-commerce customers. I help businesses deliver great customer experiences through: • E-commerce Customer Support • Inbound Phone Support • Live Chat, Email & Help Desk Support • B2B Cold Calling & Lead Qualification I handle customer enquiries, order tracking, complaints, issue resolution, follow-ups and sales conversations. I'm reliable, professional and quick to learn new tools, workflows and scripts. My goal is to retain customers, build trust and help your business grow.... Mehr lesen

Kompetenzen

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yasik_ansari
Yasik A
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Kundensupport
I will be your live chat and email customer support agent
Ab10 $ / ProjektWeitere Details
Kundensupport
I will provide professional inbound customer service and phone support
Ab10 $ / ProjektWeitere Details

Portfolio

Arbeitserfahrung

PATTERNS_LLC

Customer Support and Sales Support Specialist

PATTERNS LLC • Vollzeit

Apr 2025 - Aug 2026 • 1 yr 4 mos

Automotive E-commerce — PartsGeek Process Provided customer support and sales assistance for a US-based automotive e-commerce business, helping customers with product enquiries, order management, and purchasing decisions. • Delivered inbound phone support to US customers, handling product, order, and service-related enquiries. • Assisted customers in identifying suitable automotive parts based on vehicle details, requirements, and budget. • Used VIN-based vehicle identification systems to verify vehicle compatibility and ensure accurate product recommendations. • Managed enquiries involving order tracking, returns, refunds, warranties, and damaged or defective products. • Resolved customer complaints and service issues while maintaining a positive customer experience. • Supported sales conversations through product recommendations and understanding customer needs. • Used CRM and internal support systems to manage customer information, document interactions, and track support requests.

Wasla_Outsourcing

Customer Service Support

Wasla Outsourcing • Vollzeit

Aug 2024 - Mar 2025 • 7 mos

BajajPay TPAP - Transaction Application Process Provided customer service for a digital payments and financial services application, assisting customers with account, payment, transaction, and technical issues. • Handled customer enquiries through inbound phone, email, and support tickets. • Assisted with transaction failures, account restrictions, bill payments, FASTag, cashback, and gift card issues. • Troubleshot customer concerns and provided clear, accurate solutions. • Managed complaints professionally using active listening and problem-solving skills. • Used Salesforce (SFDC), C360, Merchant Portal, and Cisco to manage customer interactions and support requests. • Maintained accurate customer records, documented conversations, and followed established service procedures.