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Yamilah
@yamilahmarundan
IT Service Desk
Philippinen
Tagalog, Englisch
Über mich
I am an IT professional with 5+ years of experience in software testing and Service Desk support. I previously worked as a Software QA Analyst, developing strong analytical skills and attention to detail. Currently, I specialize in troubleshooting hardware, software, and network issues, managing tickets, and supporting end users. My combined QA and IT support experience allows me to resolve issues efficiently while improving user experience and system performance.
Kompetenzen
Yamilah
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Technischer Support
I will be your IT help desk specialist for troubleshooting and user support
Arbeitserfahrung
IT Service Desk
AbbVie • Vollzeit
Oct 2025 - Mar 2026 • 5 mos
Managed ServiceNow ITSM tickets by logging, prioritizing, assigning, and closing incidents. Provided L1 support for hardware, software, and network issues via phone, email, and chat. Assisted with password resets, account access, VPN/Wi-Fi/LAN troubleshooting, and application support. Ensured first contact resolution when possible, escalated complex issues, and provided timely updates. Maintained strong user communication and followed escalation procedures while working independently.
Software QA Tester
Genpact • Vollzeit
Mar 2021 - Dec 2023 • 2 yrs 9 mos
Experienced Software Tester with a strong focus on delivering high-quality, user-friendly applications through thorough testing and analysis. Skilled in performing functional, regression, sanity, end-to-end, and API testing using Postman across various test environments. Collaborated with cross-functional teams and effectively communicated findings, user feedback, and insights to both technical and non-technical stakeholders. Known for strong attention to detail in identifying bugs and documenting clear, reproducible defect reports using JIRA. Committed to ensuring seamless user experience by detecting issues early and contributing to continuous improvement of software quality.
