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Ali Khan
@workforali
Consultant and guide for EHR,EMR, PMS
Pakistan
Englisch, Urdu
Über mich
USA Healthcare Product Specialist with expertise in EHR/EMR and PMS implementation, support, and project management. I provide these services to clinics, hospitals, surgery centers, and medical groups backed by a strong focus on customer support and customer success.
I listen empathetically to understand each requirement, manage the project from start to finish, and ensure 100% delivery on time, every time. Beyond go-live, I stay engaged to ensure long-term adoption, satisfaction, and success for every client.
Kompetenzen
Ali Khan
offline •
Meine Dienstleistungen
Vorlagendokumente & Formatierung
I will take care of client focused operations
Dateneingabe
I will do data entry and scrubbing
Arbeitserfahrung
Assistant manager operations
Medcare MSO Global
Feb 2024 - Aug 2026 • 2 yrs 6 mos
Client-focused operations professional with 9 years of experience in software implementation, support, and project management, acting as the trusted link between clients including C-level stakeholders and technical teams. Backed by an internationally earned education, bringing a global, cross cultural perspective to every client interaction. Skilled at managing projects end to end, translating client needs into clear action, resolving concerns with empathy, and building the kind of trust that drives client retention from front line users to executive leadership.
Supervisor, Software Support
MDVision Pakistan
Jan 2018 - Mar 2024 • 6 yrs 2 mos
Managed day-to-day client relationships by listening empathetically to resolve concerns and preserve trust and retention, while acting as the bridge between support staff and technical teams to guide clients through software implementation, deployment, and issue resolution. Delivered training sessions tailored to clients' varying levels of technical comfort and kept them informed throughout testing and diagnostics with clear, reassuring updates. Partnered closely with the QA team to verify that requirements and enhancements met client expectations prior to release, and identified process and service gaps through structured analysis, driving improvements that brought support delivery in line with industry best practices.
Assistant Application Analyst / Implementation Specialist
CureMD
Jan 2017 - Jan 2018 • 1 yr
Trained new clients throughout the onboarding process, building strong rapport and establishing clear expectations from the outset. Served as the primary liaison between clients and software developers, ensuring requests were captured accurately and delivered in a timely manner. Managed new client implementations end-to-end from initial configuration through go-live and post-launch support with an emphasis on smooth, transparent communication throughout. Additionally, collaborated closely with the QA team to test and validate client-requested enhancements prior to rollout, ensuring a seamless and reliable user experience.
