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Wendy Martinez
@wendy_marfo
virtual Assistant
Kolumbien
Englisch, Spanisch
Über mich
Hi! I'm Wendy, an experienced virtual assistant with a strong background in BPO operations. With over 10 years of experience, I specialize in customer support operations, process improvement, and administrative support for growing businesses. I help companies streamline operations, improve communication, and increase productivity. I’m known for being organized, proactive, and results-driven. If you’re looking for a reliable professional who can support your business while maintaining efficiency and professionalism, I’d be happy to work with you.
Kompetenzen
Wendy Martinez
offline •
Meine Dienstleistungen
Allgemeine Unterstützung
I will be your professional bilingual virtual assistant in english and spanish
Business-Effizienz & -Automatisierungen
I will improve your customer support operations and team efficiency
Arbeitserfahrung
Operations Manager
Teleperformance • Freiberufler
Feb 2016 - Present • 10 yrs 4 mos
I currently work in a leadership and operations role within the customer service sector, managing multiple channels (voice, chat, email, and digital platforms) and overseeing end-to-end onboarding processes for new teams and clients. My responsibilities include designing, optimizing, and monitoring customer service funnels, from initial customer contact and onboarding to ongoing support and retention. I ensure operational efficiency, service quality, and compliance with established KPIs while maintaining a strong customer-centric approach. I actively collaborate with cross-functional teams to improve processes, enhance customer experience, and drive performance, using data analysis and continuous improvement methodologies to support business goals.
