I've 22 years of experience in banking field, specialized in writing policies, manuals, staff handbooks, process document, setting KPIs, SLAs, I also have the experience in Human Resources - setting performance development programs and KPIs, designing HR forms (leaves, interview assessment, exit interview, flexible working hour form, etc...) designing culture change programs, setting reward schemes, I have several certificates in compliance, Audit, Risk Management, Fraud, Managing Business Crises, Competency Based Interviews and other certificates. ... Mehr lesen