Roshee

Customer Support Systems Consultant

MSI Gaming • Freiberufler

Jan 2025 - Present • 1 yr 7 mos

I help businesses design and improve their customer support systems using tools like Zendesk, Freshdesk, and CRM platforms. I set up ticketing systems, automation workflows, and integrations to streamline operations. My goal is to help businesses manage customer interactions efficiently and scale their support processes.

Zendesk Helpdesk Specialist

AOT Racing • Freiberufler

Dec 2024 - Present • 1 yr 8 mos

I work with businesses to implement and customize Zoho CRM and HubSpot systems. This includes pipeline setup, lead tracking, workflow automation, and system integration. I focus on building clean and easy-to-manage CRM systems that help businesses track leads, automate follow-ups, and improve sales processes.

CRM & Automation Specialist

SGAP Leaders • Freiberufler

Nov 2024 - Present • 1 yr 9 mos

I work with businesses to design and implement CRM and automation systems that improve operational efficiency and customer management. Over the years, I have built and optimized systems using tools like Zendesk, Zoho CRM, HubSpot, and GoHighLevel. My work includes setting up pipelines, managing customer data, building automation workflows, and integrating third-party tools. I focus on eliminating manual processes, improving response time, and helping businesses track and convert leads more effectively. I have supported agencies, startups, and growing businesses by creating structured systems tailored to their workflows. My approach is always centered on simplicity, scalability, and performance, ensuring that the systems I build are easy to use and capable of supporting long-term business growth.