Michael

@vyyperr

Level 2 IT Technician with a passion for growth and learning

Kanada
Polnisch, Englisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Hi, I’m Michael 👋 I’m a Level 2–3 IT Technician with three years of hands-on experience in helpdesk and technical support, and I currently work as a Network Technician and Team Lead. I specialize in Microsoft 365, Microsoft Teams, server infrastructure, and networking. I enjoy solving problems, explaining things in simple terms, and making technology stress-free for my clients.... Mehr lesen

Kompetenzen

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vyyperr
Michael
offline ‱ 
Durchschnittliche Antwortzeit: 19 Stunden

Meine Dienstleistungen

Technischer Support
I will be your IT technician
Ab15 $ / ProjektWeitere Details
Support & IT
I will provide expert software and hardware recommendations
Ab15 $ / ProjektWeitere Details

Portfolio

Arbeitserfahrung

Help Desk Support Specialist

Kilocloud ‱ Teilzeit

Feb 2025 - Present ‱ 1 yr 5 mos

- Working with three companies providing level 1 IT support to all users. - Providing first level of contact support for Software and Hardware Issues. - Working with openVPN, Eastman Portal, HelpDesk, and rustDesk.

Network Techncian/Team Lead

HyCloud Computing ‱ Teilzeit

May 2024 - Present ‱ 2 yrs 2 mos

- Providing General IT Support to the seven companies we service (Software Support, Hardware Support, Device Support) - Monitor Security applications/EDR's and remediate any malicious threats found on the network. - Assist with monitoring and configuring backup jobs for all HyCloud and Company servers. - Assist with Endpoint management using specific software's/RMM's - Assist with maintenance on HyCloud and Company servers. - Provide Support for Veeam Server/Workstation Backups. - Maintenance for on-premises devices (Computers, Switches, Servers, Modems, Access Points).

Information Technology Help Desk Technician

Sheridan College ‱ Teilzeit

Sep 2023 - Apr 2024 ‱ 7 mos

‱ Worked with staff and students over the phone and virtually to fix technical issues. ‱ Worked with the current IT Service desk team and the IT Front Counter team to assist users with issues over the phone and face-to-face. ‱ Strengthened communication, teamwork, and problem-solving skills.