Vyas P

Store Operations Manager

A near 200 year old prestigious Group • Vollzeit

Sep 2018 - Present • 7 yrs 11 mos

At Spencer’s Retail, I held complete operations, leading ownership of store a team of 65+ associates and 4 team leaders creating a customer ensuring operational. My focus was on‑centric shopping experience while excellence across inventory, people management, andKey highlights include: Sales Growth: Achieved 12% month‑on‑month growth compliance. through effective product placement, and loyalty enrol, suggestive sellingment. Shrink: Reduced bad costs (damages, pilferage & Cost Control discipline, savingage, shrinkage) by implementing FEFO/FIFO and process ₹60k/month in electricity optimization. Customer Experience: Maintained all enjoyable shopping‑time floor readiness and improved NPS scores by training staff to deliver experiences. Team Development: Mentored team leaders for next‑level roles, conducted performance evaluations, and built a culture of accountability. Commercialured adherence to Compliance: Ens, and timely reporting SOPs, vendor negotiations in SAP for stock, returns, and deliveries. This role strengthened my expertise in sales growth, shrinkage control, inventory optimization, and team empowerment, making me a trusted partner for businesses seeking retail efficiency and sustainable profitability.