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Fiverr Pro
Deutsch
$
USD
Viviana I.
@vivianailustre
Business Operations Representative
Philippinen
Englisch, Tagalog
Über mich
I am a Business Administration graduate from the Philippines with more than three years of experience providing business operational support across communication channels such as chat and email.
Throughout my career, I've supported diverse lines of businesses, including:
1. Tech & Software: Web Hosting, VoIP, and Video Gaming.
2. Services & Finance: Car Rentals and Financial Accounts.
3. Specialized Operations: E-Cigarette Enhanced Access Controls, Live Voice Response, and Social Media Content Moderation.
Kompetenzen
Viviana I.
offline •
Meine Dienstleistungen
Allgemeine Unterstützung
I will provide back office business operations support to promote business efficiency
Arbeitserfahrung
Operations Customer Service Representative
TELUS International • Vollzeit
Jun 2019 - Apr 2022 • 2 yrs 10 mos
1. Position: Customer Service Representative for an Electronic Cigarette company Duration: September 2021 – April 2022 Line of business: Retailer Access Control Standards (RACS) representative Program description: An outbound voice account that deals with retailers in the US from being banned in selling e-cigarettes by assisting them with age verification and product quantity limit set-ups in accordance with the country’s Food and Drug Administration standards. 2. Position: Customer Service Representative for Video Game and Software Development Corporation Duration: March 2021 – August 2021 Line of business: Tier 1 Chat and Email Representative Program description: A non-voice account about a gaming company in the US that caters customers regarding their concerns about their purchases. It includes billing, account management, security, and technical concerns. 3. Position: Live Voice Response Representative Duration: July 2020 – February 2021 Program description: A voice account for one of the biggest computer providers in the US. I had the responsibility of probing customers for them to be transferred to the right department; to prevent misdirected calls. 4. Position: Customer Service Representative for VoIP Duration: February 2020 – July 2020 Program description: A voice account that deals with technical assistance for an American company that provides Voice-over-Internet Protocol (VoIP) services. 5. Position: Customer Service Representative for Car Rental Duration: June 2019 – February 2020 Line of business: Rental Extensions Program description: A voice account about an American car rental company. The line of business deals with customers who would like to extend their rental/s and/or would like to change the drop-off location.
