
Vimarsha J
Project Manager and Business Analyst, Agile, Web and Software Delivery
Kompetenzen

Meine Dienstleistungen


Portfolio
Arbeitserfahrung
Firehouse Technology
7 yrs 8 mos
Consultant, IT Business Operations
Mar 2025 - Present • 1 yr 5 mos
Leading IT business operations across 9 practices including Engineering, QA, Data Science, Design, HR, Finance, DevSecOps, AdOps, and Support. Responsibilities include M365 and SharePoint administration, Azure cloud governance, onboarding and offboarding, GDPR and ISO 27001 compliance oversight, organisational strategy, and analytics-driven decision making. Managing cross-functional teams and coordinating with clients across AU, US, and UK timezones.
Head of Customer Success / Lead of AdOps and Business Analysis
Dec 2021 - Mar 2025 • 3 yrs 3 mos
Led customer success operations and AdOps strategy across Australian wine and e-commerce brands. Managed onboarding, retention, and support for key accounts while driving ad operations and business analysis to improve campaign performance. Delivered client reporting using Looker Studio and GA4, ran A/B testing, and coordinated cross-functional delivery between engineering, design, and client teams. Worked across AU and US timezones with a distributed team.
Project Manager / Scrum Master
Jan 2019 - Jan 2022 • 3 yrs
Led end-to-end project delivery for software and web development initiatives using Agile and Scrum methodologies. Served as dedicated Scrum Master, facilitating sprint planning, daily stand-ups, retrospectives, and backlog refinement. Coordinated cross-functional teams across engineering, design, and QA to deliver projects on time and within scope. Managed client communication, requirements gathering, and stakeholder reporting. Introduced process improvements that reduced delivery cycle times and improved team velocity.