Vicky T

Project Management Analyst

StratusCore Solutions • Freiberufler

Mar 2025 - Apr 2025 • 1 mo

Designed and implemented a dynamic project management dashboard to improve visibility into project performance and team productivity using Monday.com. Configured interactive boards and dashboards to track tasks, deadlines, priorities, and overall project progress in real time. Developed structured workflows by organizing projects into boards with customizable columns for status updates, task ownership, timelines, and progress tracking. Enabled stakeholders to monitor project activities through visual dashboards, reducing the need for manual reporting and improving decision-making. Integrated activity feeds and real-time notifications to keep teams informed about updates, task changes, and project milestones. Created reporting views and summary dashboards that provided insights into workload distribution, task completion rates, and potential bottlenecks. Collaborated with cross-functional teams to ensure accurate data input and consistent dashboard usage across departments. Provided training and documentation to support user adoption and ensure effective utilization of the system. This implementation improved workflow transparency, enhanced team accountability, and streamlined project monitoring, resulting in more efficient project execution and better overall performance tracking.

Business Process Automation Specialist

LogiCore Solutions • Freiberufler

Dec 2024 - Jan 2025 • 1 mo

Responsible for designing and implementing automated returns management systems that streamlined product return workflows for e-commerce and retail operations. Led the setup and optimization of automated returns processes to reduce manual intervention, improve customer experience, and ensure accurate inventory reconciliation across multiple operational systems. Analyzed existing return management procedures to identify inefficiencies and bottlenecks in the reverse logistics process. Designed an automated workflow framework that handled return request submissions, validation, approval routing, refund processing, and inventory updates with minimal human involvement. This automation significantly reduced processing time and improved operational transparency across departments. Configured automated triggers that initiated return workflows when customers submitted return requests through online portals, email systems, or support tickets. Integrated return workflows with inventory management systems, warehouse management platforms, and customer support tools to ensure seamless communication between departments responsible for order fulfillment, quality inspection, and financial reconciliation. Developed rule-based automation logic to classify returns based on product type, return reason, warranty status, and purchase conditions. The automated system was capable of determining whether a product qualified for refund, replacement, repair, or store credit. Implemented automated notification systems that kept customers informed about each stage of the return process, including return authorization, shipping instructions, inspection results, and refund confirmation. Integrated barcode scanning and tracking systems within warehouse operations to automate return package verification and inventory updates once returned items were received and inspected. This allowed warehouse teams to process returns more efficiently while maintaining accurate stock levels in real time.

VoIP Systems Engineer – Custom IP & 3CX Integration

echWave Communications • Freiberufler

Oct 2024 - Nov 2024 • 1 mo

Worked as a VoIP Systems Engineer responsible for designing and implementing customized IP telephony solutions using the 3CX platform for enterprise communication environments. Led multiple projects focused on integrating custom IP devices, SIP-based hardware, and third-party communication services into the 3CX ecosystem to improve scalability, reliability, and operational efficiency of organizational telephony systems. Managed the deployment and configuration of SIP trunks, IP phones, VoIP gateways, and remote softphone clients across distributed office locations. Ensured seamless interoperability between custom IP devices and the 3CX PBX by configuring SIP authentication, codecs, NAT traversal, and advanced routing rules. Designed efficient call flows using IVR systems, ring groups, call queues, digital receptionists, and time-based routing policies to support both internal collaboration and customer support operations. Integrated specialized IP hardware including SIP-enabled intercoms, paging systems, and door phones into the 3CX environment using SIP protocol standards and custom configuration templates. Worked closely with hardware vendors and internal infrastructure teams to resolve compatibility challenges and ensure reliable communication across LAN, WAN, and cloud-hosted environments. Conducted packet-level diagnostics using network analysis tools to troubleshoot VoIP issues such as latency, jitter, and packet loss. Developed automation scripts and provisioning processes to streamline device onboarding and reduce manual configuration time for large deployments. Implemented API-driven integrations between the 3CX platform and enterprise CRM and helpdesk platforms to enable click-to-call functionality, automated call logging, and real-time customer information display during incoming calls. These integrations significantly improved call handling efficiency and agent productivity.