v
victorysync

Ahmed M

@victorysync
4,9(3)

Level 1

Founder and CEO at Victory Sync

Vereinigte Staaten
Englisch, Arabisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Victory Sync LLC delivers 24/7 customer support, sales, and back-office outsourcing that cuts costs by up to 60% while boosting customer satisfaction. We combine skilled agents, AI-powered tools, and proven CX strategies to help U.S. businesses scale efficiently. From inbound/outbound calls to lead generation and CRM management, we provide seamless, results-driven service tailored to your industry.... Mehr lesen

Kompetenzen

v
victorysync
Ahmed M
15 $/Stunde
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Erstellung einer Interessentenliste
I will inbound and outbound call center support customer service and lead generation
4,9(3)
Ab200 $ / ProjektWeitere Details
Kundensupport
I will manage omnichannel customer support phone text email and chat
Ab300 $ / ProjektWeitere Details

Möchtest du auf Stundenbasis arbeiten?

Erzähle Ahmed M, was du brauchst.

15 $

/

Stunde

Portfolio

Arbeitserfahrung

Founder/CEO

VictorySync LLC • Vollzeit

Jan 2023 - Present • 3 yrs 9 mos

Oversee full-spectrum inbound and outbound call center operations, integrating AI-driven tools and CRM platforms to optimize customer experience and sales performance. Manage a blended 24/7 team delivering voice, email, and chat support for U.S.-based SMBs. Implemented intelligent call routing, real-time agent assist, and automated after-call summaries to improve first contact resolution by 27% and reduce average handle time by 18%. Key achievements: Deployed AI automation for appointment setting, lead qualification, and sentiment analysis. Managed multi-channel CRM integrations (Salesforce, HubSpot, Zoho) for seamless data flow. Led outreach campaigns averaging 500+ weekly cold emails and 100+ LinkedIn connections. Designed KPI dashboards for QA, SLA, and agent productivity tracking. Achieved 93% cost savings for clients compared to U.S. staffing while maintaining service quality scores above 90%.

3 Bewertungen
4,9

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Zusammensetzung der Bewertung
  • Kommunikation
    4,7
  • Qualität der Lieferung
    5
  • Preis-Leistungs-Verhältnis der Lieferung
    5
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