Victor

Virtual Assistant | HubSpot CRM & Automation Specialist

Nova Wax

Mar 2025 - Jul 2025 • 4 mos

Job Description I provided comprehensive virtual administrative and CRM support, managing customer databases, onboarding processes, communication workflows, and operational tasks. Leveraged HubSpot CRM and automation tools to streamline customer interactions, improve follow-up consistency, organise business pipelines, and enhance overall operational efficiency. Key Responsibilities I managed and organised 500+ customer and prospect records within HubSpot CRM. I configured automated workflows for customer onboarding, follow-up reminders, lead nurturing, and customer engagement. I maintained CRM pipelines, contact segmentation, customer records, and activity tracking. I coordinated customer inquiries, email correspondence, documentation, and administrative tasks. I monitored onboarding activities and automated notifications to ensure timely customer communication. I supported retention campaigns and re-engagement initiatives through structured email follow-ups Key Achievements I reduced repetitive administrative tasks by 40% through HubSpot workflow automation. I improved customer onboarding turnaround time by 50% through automated sequences and standardised processes. I increased follow-up consistency by 45% using CRM task management and automated reminders. I maintained 98% accuracy across customer records and CRM databases. I improved customer engagement by 30% through segmented communication and timely follow-ups.

Virtual Assistance for Real Estate Firm

Affordable Luxury Rental Properties | Vacation Rental Properties | Breakthrough Investments

Jan 2025 - Jul 2025 • 6 mos

I provided end-to-end virtual administrative and real estate support, managing property listings, researching investment opportunities, coordinating client inquiries, maintaining CRM databases, and supporting daily property management operations. Assisted with lead generation, buyer and seller follow-ups, appointment scheduling, document preparation, and transaction coordination to improve operational efficiency and client engagement. I managed and updated 50+ property and prospect records across real estate databases and CRM platforms. I handled 30–50 weekly buyer, seller, and investor inquiries, ensuring timely follow-ups. I coordinated 15–25 property viewings, consultations, and client appointments monthly. I supported lead generation, email correspondence, and pipeline management. I improved lead follow-up efficiency by 40% through structured CRM tracking and automated reminders. I increased qualified lead conversion by 45% through consistent prospect nurturing and follow-up. I reduced administrative processing time by 45% through streamlined documentation and workflow management. I maintained 98% accuracy across property records, client information, and transaction documentation. I achieved a 95% on-time completion rate for assigned administrative tasks. I helped recover 20+ previously inactive prospects monthly through targeted re-engagement.