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Fiverr Pro
Deutsch
$
USD
Valentina
@vbeckerd
Customer Operations Professional
Spanien
Spanisch, Englisch
Über mich
I’m an operations and customer experience professional with over 10 years of experience across hospitality, customer operations and retail. I help turn complex or disorganized processes into clear, practical workflows, SOPs and customer-facing solutions. My background includes managing complex cases, coordinating across teams, improving processes and working in KPI-driven international environments. I’m fluent in Spanish and English, organized, reliable and focused on delivering practical work that businesses can actually use.
Kompetenzen
Valentina
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Business-Effizienz & -Automatisierungen
I will build sop templates to organize your small hotel operations
Business-Effizienz & -Automatisierungen
I will create a custom hotel fd onboarding and training checklist
Arbeitserfahrung
Freelance Operations & Localization Support
Independent • Freiberufler
Jan 2016 - Present • 10 yrs 8 mos
Provided remote operational and localization support for small businesses. Assisted with day-to-day business processes, documentation, customer-facing content and English–Spanish localization. Helped organize workflows, adapt written materials for different audiences and support general business operations in a remote environment.
Community Support Specialist
The Social Hub • Vollzeit
Apr 2024 - Apr 2026 • 2 yrs
Managed complex customer operations and reservation cases across multiple hotel locations in Europe. Coordinated with Revenue, Legal, Partnership Managers and hotel teams to resolve cancellations, booking issues and operational escalations. Created and implemented internal SOPs, identified recurring workflow issues and suggested process improvements. Managed customer communication in Salesforce, updated reservations in Mews and trained colleagues on internal processes and service workflows.
Sales Assistant
Inditex • Teilzeit
May 2021 - Apr 2024 • 2 yrs 11 mos
Supported daily store operations and sales targets across Zara and Pull&Bear in a fast-paced retail environment. Assisted customers, handled sales transactions, supported stock and floor operations, and adapted quickly across teams, systems and processes. Worked toward commercial targets while maintaining a high standard of customer service.
