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Usama Imtiaz
@usama_netsec
Network Support Specialist VPN Connectivity Troubleshooting
Pakistan
Englisch, Urdu
Über mich
I am a Network Support Specialist with 2+ years of hands-on experience in telecom NOC operations.
I specialize in:
• Network troubleshooting
• VPN configuration & connectivity issues
• Latency and packet loss analysis
• Router and basic network setup
• Remote IT support
I have real-world experience handling live incidents and ensuring network uptime for business clients.
If you are facing slow internet, VPN connection problems, or network instability, I am ready to diagnose and resolve your issue quickly and professionally.
Kompetenzen
Usama Imtiaz
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Technischer Support
I will fix VPN, network connectivity and router issues
Technischer Support
I will monitor your network and fix connectivity issues
Arbeitserfahrung
NOC Engineer – Tier 1
Wateen Telecom Limited
Apr 2024 - Jun 2025 • 1 yr 2 mos
Performed 24/7 real-time network monitoring and handled VPN, latency, and connectivity issues for enterprise clients. Conducted Tier-1 troubleshooting, incident handling, and ensured SLA compliance in a telecom NOC environment.
IT & Network Support Engineer
EnvoyCan Inc
Dec 2022 - Apr 2024 • 1 yr 4 mos
Provided IT and network support, resolved LAN/WAN connectivity issues, configured VPN and Wi-Fi, and delivered first-level troubleshooting for hardware and software problems.
Management Trainee Officer
Wateen Telecom Limited
May 2022 - Nov 2022 • 6 mos
Monitored core network and GPON devices, analyzed performance graphs, and supported basic L1 troubleshooting and incident logging.
