Ucho A

Senior System Administrator

WPP plc • Vollzeit

Apr 2023 - Present • 3 yrs 3 mos

End User Service Engineer / IT Support Specialist. Provided L1/L2 support for end users, handling P1/P2 incidents via ServiceNow with timely resolution and SLA adherence Managed Identity & Access Management using Okta (L2) and Privileged Access Management (BeyondTrust) Administered endpoint management solutions including Microsoft Intune (Windows) and JAMF (Mac devices) Managed Apple Business Manager and Kandji (IRU-enabled) for Apple device provisioning and compliance Ensured CIS Level 1 compliance, including disk encryption enforcement using Safeguard Coordinated with Kyndryl and Global Cyber Security teams for incident resolution and security operations (Countercept) Handled ticket lifecycle management (creation, tracking, escalation, and closure) using ServiceNow Supported Office 365 administration including user management and troubleshooting Performed system monitoring, issue analysis, and root cause resolution to improve service reliability. PAM Beyond Trust, Ensure CIS Level1 (Disk Encryption with Safeguard), Okta Administration L2, Microsoft Intune Administration, Apple Business Machine Administration with enabled IRU, JAMF for Mac User, Office 365 Administration, Service Now Desk IT Support L1,2 P1,P2. IT support between coordinating with Kyndryl Team and Assistance Global Cyber Security Team for Countercept and issue resolving. Ticket Handling via Service Now Desk.

System Administrator

Grey Group • Vollzeit

Sep 2017 - Sep 2021 • 4 yrs

Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, operating systems, hardware, software, and peripherals. Manage Windows Server 2016/2012/2008/2010 R2 in a highly Virtualized Citrix & MS Hyper-Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems. Assist in complying IT & Data security policies of the organization and take part in managing internal applications, anti-virus, anti-spam etc. Installing diverse number of software, Adobe Creative Cloud products. Installing and configuring software, hardware and networks. Monitoring system performance and troubleshooting issues. Ensuring security and efficiency of IT infrastructure. Monitor the system daily and respond immediately to security or usability concerns. Diagnosed and resolved all technical issues related to hardware and software. Supported all LAN, WAN and other networking systems. Ensured security and integrity of network. Performed quarterly audits for the purpose of improving efficiency of systems. Installation and Troubleshooting of Branded and assembled PC, Laptop and Enterprise Related Devices. Upgrade systems with new releases and models Develop expertise to train staff on new technologies Networking problem define & troubleshooting. Responds to help desk ticket request for assistance with various technical issues, identifies and resolve issues.