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Ty D
@ty_it_guy
Private AI setup and automation with 16 years in IT
Vereinigte Staaten
Englisch
Über mich
16 years in tech, 6 in senior support escalations for a major tech company, specializing in accessibility. IT start up multiple times. Long lasting MSP builder. Project lead in multiple beta scenarios ability to work with accessibility features.
Kompetenzen
Ty D
offline •
Durchschnittliche Antwortzeit: 2 Stunden
Meine Dienstleistungen
KI-Integrationen
I will build an ai assistant or automation for your small business
Softwaretests
I will test your ios app or website with voiceover and voice control
Portfolio
Arbeitserfahrung
Senior Support Escalations Specialist
Transcom
Aug 2020 - Present • 6 yrs 2 mos
Senior escalations specialist for a major tech company's support organization (remote), specializing in accessibility. I handle 20+ Tier 2/3 escalations a day plus Tier 1 calls, troubleshooting macOS, Windows, iCloud, Microsoft 365 and SharePoint issues. I do root-cause analysis on recurring problems and update the knowledge base and SOPs used across 6 support teams. I work tickets in ServiceNow, work with Jamf and Intune device profiles while troubleshooting, and use AI tools in my daily workflow.
Freelance IT Technician
Self-Employed / Freelancer • Freiberufler
Jan 2010 - Present • 16 yrs 9 mos
Independent IT work since 2010, alongside my full-time roles. Hardware and software repair and troubleshooting, accessibility support, software design, website building, and AI projects for individuals and small businesses. Today this work runs as ModusBunker (modusbunker.com).
Universal Home Technician / Automations Specialist
Cox Communications
Jan 2018 - Jan 2020 • 2 yrs
Installed, configured and repaired residential and business service as the only tech on site, averaging 25-30 installs a week. Set up IP and switch configurations, access points and firewall settings for home and small-business networks, and configured Cisco routers for business-account installs. Installed residential and business security and automation systems under an Arkansas Alarm System Agent registration, and served as lead Automation Technician. Helped with onboarding new employees.
