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Sabrina Schuler
@twelve_arches
CX Designer
Vereinigte Staaten
Englisch, Spanisch
Über mich
I am a Customer Service Designer dedicated to helping companies retain clientele (B2B-B2C) through intentional journeys and brand identity. As the founder of 12 Arches, I diagnose gaps between brand intention and customer perception to build scalable systems. I specialize in journey mapping, operational strategy, and translating customer feedback into actionable product insights.
Kompetenzen
Sabrina Schuler
offline •
Durchschnittliche Antwortzeit: 2 Stunden
Meine Dienstleistungen
Business-Strategien & -Innovation
I will audit customer experience and identify why customers are leaving
Portfolio
Arbeitserfahrung
CX Service Operations Consultant
Ripple • Freiberufler
May 2022 - Jul 2026 • 4 yrs 2 mos
RippleMatch's promise to employers depends on engaged, confident candidates. Every gap in the candidate experience weakened that promise, creating downstream risk to the platform's core revenue relationship. I built the communications infrastructure, feedback systems, and operational architecture needed to deliver a consistent, scalable candidate experience that protected the platform's value on both sides of the marketplace.
