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Farhan A
@turjoy_007
Bangladesch
Englisch, Bengalisch
Über mich
Hello! I am Farhan Ahmed, an IT Support Engineer and Computer Science graduate with hands-on ISP operations and technical help desk experience.
I specialize in bridging the gap between non-technical end-users and complex technical infrastructure.
What I bring to your team:
Technical Help Desk & Customer Support: Remote issue resolution via email, chat.
Network & ISP Troubleshooting: Expertise in PPPoE, VLAN, TCP/IP, router/WiFi setup, and ping/packet loss diagnosis.
Kompetenzen
Farhan A
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Technischer Support
I will remote IT support and troubleshoot computer network issues
Arbeitserfahrung
Support Engineer
Noakhali SuperNet • Vollzeit
Nov 2024 - Present • 1 yr 9 mos
Provided remote and on-site technical support for broadband customers, resolving internet connectivity, router, and CPE/ONU issues. Monitored network infrastructure (PON, OLT, main links) using PRTG Network Monitor, The Dude, and OLT Care. Diagnosed network faults using MikroTik, PPPoE, VLAN, Ping, Traceroute, and OTDR. Managed support requests through ISP billing and ticketing systems while coordinating with field teams for quick incident resolution.
