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Tuna
@tunaicen
AI Automation and Workflow Specialist
Türkei
Türkisch, Englisch
Über mich
I build automation systems that work in production, not just in demos. Using Make.com, multi-LLM orchestration, and API integrations, I help businesses eliminate manual work and build reliable AI-driven workflows. If it's repetitive, it gets automated. If it's broken, it gets fixed.
My website:
Kompetenzen
Tuna
offline •
Meine Dienstleistungen
KI-Integrationen
I will build a make automation workflow that works
Arbeitserfahrung
CSR
Teleperformance
Dec 2022 - Jul 2024 • 1 yr 7 mos
Handled customer support for Nike's digital platforms via Salesforce CRM. Provided bilingual (Turkish/English) assistance with app troubleshooting, order tracking, returns, and exchanges. Identified coordinated fraud pattern exploiting gift card policies; escalated findings to supervisors, resulting in policy adjustment to prevent further revenue loss. Experimented with early AI tools (ChatGPT 3.5) to generate email response templates, reducing manual drafting time. Managed high-volume support interactions across phone, chat, and email channels. Transferred to Turkish line of business until Nike contract concluded
