Trevor N

IT Systems, Security & Automation Lead

humanos.me • Teilzeit

Oct 2024 - Present • 1 yr 7 mos

• Led IT support and cloud security operations, providing day-to-day technical support across internal systems and tools. • Responded to and mitigated a bot attack by fully configuring and hardening Cloudflare, including security rules, bot protection, and traffic filtering. • Supported and executed migration from Microsoft 365 to Google Workspace, ensuring minimal downtime and smooth user transition. • Implemented Google Workspace security hardening, including: - Admin console security configurations - Access control and policy enforcement - Workspace environment protection and best practices • Designed and built automation workflows using Notion and Zapier, significantly reducing manual processes across operations. • Developed and automated custom organizational health-check programs, improving internal monitoring and operational visibility. • Assisted in tool development and process automation, aligning systems with business workflows. • Worked with Outseta for membership, user management, and billing-related workflows. • Contributed to website development and management using Super, supporting HumanOS’ web presence and performance. • Acted as a key technical partner supporting both infrastructure reliability and operational efficiency.

Website Developer

Baysphere Co • Vollzeit

May 2023 - Dec 2024 • 1 yr 7 mos

• Designed and developed client websites using WordPress, Webflow, and Elementor, delivering responsive, modern, and performance-optimized sites. • Built and customized WordPress themes and layouts using Elementor, ensuring ease of use for non-technical clients. • Developed Webflow websites with clean structure, animations, and CMS integrations tailored to client requirements. • Implemented basic security and performance best practices including HTTPS, plugin hardening, access control, and site optimization. • Collaborated directly with clients to translate business needs into functional, user-friendly web experiences. • Provided ongoing website maintenance and technical support, including updates, troubleshooting, and content changes. • Integrated websites with third-party tools and services (forms, analytics, email tools, automations) to support business workflows.

Information Technology System Support

Kenya Ports Authority • Teilzeit

Jan 2023 - Apr 2023 • 3 mos

• Designed and supported IT infrastructure at KPA Inland Container Depots, Nairobi, delivering hands-on network maintenance, hardware/software installations, and end-user ICT support. • Installed and configured operating systems, software applications (including Office 2013/2016 and SAP ERP clients), and hardware on desktops with effective troubleshooting. • Provided support for Terminal Operating Systems (TOS) such as KWATOS and CIYOS, ensuring seamless operations in logistics environments. • Configured and troubleshot internet connectivity, MS Outlook, printer drivers across various models, and IP phone sets for reliable communication. • Delivered network support at the access layer for end-users, including minimal-supervision tasks in maintenance and problem resolution. • Performed installations and optimizations under guidance, demonstrating punctuality, diligence, and strong collaboration with colleagues. • Gained practical experience in ICT end-user support, hardware troubleshooting, and system configurations to support organizational workflows.