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Mo Touray
@touray_ba
Tech Support Expert
Gambia
Englisch, Arabisch
Über mich
I am an experienced IT Support Specialist, Customer Support Expert, and Web Developer dedicated to helping businesses run smoothly.
With a background in customer care and call center management, I combine technical expertise with excellent communication skills to deliver reliable and professional services.
My services include:
✔ IT support and troubleshooting
✔ Customer support (email, chat, calls)
✔ Website development (WordPress, HTML/CSS)
✔ Virtual assistant tasks
I focus on delivering quality work, fast response times, and customer satisfaction.
Let’s work together to grow your business.
Kompetenzen
Mo Touray
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Technischer Support
I will provide professional IT support and fix your computer issues
Portfolio
Arbeitserfahrung
IT Support Specialist
Remotasks • Teilzeit
Mar 2023 - Present • 3 yrs 3 mos
Provided technical support to over 200 users, resolving hardware, software, and network issues through phone, email, and in-person assistance. Installed, configured, and maintained IT equipment including computers, printers, and network systems, while managing user accounts and security settings. Monitored system performance, applied updates, and ensured minimal downtime through preventive maintenance. Improved service efficiency by reducing ticket resolution time by 30% and system downtime by 25%. Led system upgrades and migrations with minimal disruption, and enhanced overall user productivity by identifying recurring issues and delivering staff training. Maintained accurate documentation and ensured timely resolution of support requests through effective use of helpdesk systems.
