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I will create a customer experience improvement roadmap
Business Plan Writer, Digital Strategy Expert
Welcome! I'm Tolga, seasoned Digital Expert with over 20 years of leadership experience in Telecom, Fintech, Crypto, and Banking. I specialize in creating innovative digital solutions that drive user ...
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Are you losing customers due to friction points you can't quite pinpoint? I've spent over a decade leading digital CX for major telecom and banking brands across Turkey and the GCC designing customer journeys, improving NPS/CSAT scores, and turning complaints into loyalty.
I'll analyze your current customer touchpoints (app, web, call center, in-store), identify the biggest drop-off points, and hand you a clear, prioritized roadmap to fix them.
What you get:
- A full customer journey map across your key touchpoints
- Identification of top friction points hurting retention/satisfaction
- A 90-day action plan with quick wins and longer-term fixes
- Live consultation call to walk through findings (Premium)
Best for telecom operators, banks, e-commerce platforms, or any subscription/service business where customer experience drives revenue.
Produktphase:
Ideenfindung
•
Prototyp
•
MVP
Produktart:
Digitale Produkte
Methodik:
Agile
•
Design Thinking
Zielland:
Weltweit
Mein Portfolio
FAQ
What industries do you work with?
Mainly telecom, banking/finance, and e-commerce, but the approach adapts to any customer-facing business.
Do I need to provide existing data?
Not required but if you have NPS/CSAT scores or complaint logs, the audit will be more precise. Otherwise I'll use industry benchmarks.
Will you also help implement the changes?
This gig covers strategy and roadmap only. Implementation support can be discussed separately as a custom offer.
