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Thomas K
@thomasbleek
Product Operations, Tech Support and GIS
Uganda
Englisch
Über mich
I am a versatile Product Development Manager and Technical Operations Lead with over 10 years of experience driving user-centric software solutions across travel tech, fintech, and logistics. I specialize in bridging the gap between stakeholders and engineering teams to translate market needs into actionable roadmaps. Backed by a B.Sc. in Land Economics from Makerere University, I combine technical fluency in UI/UX and software troubleshooting with a rigorous analytical approach to product management, including specialized expertise in QGIS spatial data analysis and mapping.
Kompetenzen
Thomas K
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Usability-Test
I will provide expert remote technical support and software QA testing
Geoinformationssysteme (GIS)
I will do qgis spatial data analysis, mapping, and land research
Arbeitserfahrung
Product Operations & Support
Tripesa • Vollzeit
Feb 2021 - Apr 2026 • 5 yrs 2 mos
Engaged directly with customers, customer support teams, and software developers to identify, analyze, and prioritize key platform challenges. Handled high-level customer and technical support, troubleshooting software workflows, user accounts, and connectivity bottlenecks. Managed feature testing, user acceptance testing (UAT), and validation processes to ensure seamless product rollouts without writing core production code.
Product Support & Implementation
Bleecom Technologies • Vollzeit
Jan 2018 - Feb 2021 • 3 yrs 1 mo
Client Projects: M-Omulimisa & WebERP Online Customization Product Implementation: Spearheaded deployment workflows and open-source platform adaptations for East African markets. Team Coordination: Managed remote dev teams across Africa for M-Omulimisa (agricultural extension platform), overseeing testing, code reviews, and process optimization. WebERP Customization: Adapted an open-source ERP into an operational management platform for security firms, streamlining remote guard deployment and scheduling. QA & Training: Conducted user acceptance testing (UAT), created process flow reports, designed admin interfaces, and built video tutorials to onboard client teams. Client Engagement: Led business development pitches, gathered user feedback, and translated operational needs into product roadmaps.
